Low water ranges in Europe’s rivers usually influence river cruises. And whereas latest rainfall in Europe has alleviated instant considerations of last-minute adjustments, it is a difficulty advisors will inevitably must cope with in some unspecified time in the future.
This is how one, Suzy Schreiner, proprietor of Azure Blue Holidays in Seattle, turns what could possibly be a unfavourable right into a optimistic.
“It has been one thing I have been paying shut consideration to, however what I have been capable of make the most of that for is further connections with my purchasers,” Schreiner mentioned.
She begins far earlier than journey by mentally getting ready them for a lot of completely different situations: Is there a chance of an interruption to their journey? If there may be an interruption, what does that appear like? What occurs if there’s a full cessation of journey? What’s the backup plan?
“I’ve discovered, particularly the final two years, when folks journey there are every kind of random issues that come up,” she mentioned. “Individuals check optimistic for Covid, or no matter. Me serving to put together them for what’s a attainable factor to count on helps them get pleasure from their journey extra. After they really feel like they’ve a plan, they really feel safer.”
That approach, Schreiner mentioned, they go into their journey feeling assured, and if an interruption does happen, they already know the backup plan.
Final week, she had purchasers having fun with Italy precruise earlier than boarding an Avalon Waterways ship for a river cruise.
Whereas they had been having fun with the nation, Schreiner was in lively contact with Avalon asking about river ranges and the way their ships have been working.
“Then I am going again and I am speaking this stuff with my purchasers, little notes on their journey, simply in order that they know I am holding an eye fixed out for them,” she mentioned. “I am checking up on issues for them. So they do not have a fear on the earth, they simply know that Susie’s keeping track of issues for them.”
Additionally they know if an interruption does occur, Schreiner will likely be there to assist.
So far, Schreiner has not had any cancellations for worry of low-water-related interruptions, she mentioned.
“But it surely’s been an incredible alternative for me to organize purchasers and actually shine so far as my service degree,” Schreiner mentioned.
It is a tactic that appears to be working: Because the pandemic started, her shopper base has grown steadily, principally via referrals.
“It was the referrals that had been coming my approach as a result of my purchasers felt so taken care of,” she mentioned. “They simply felt like they are not swimming alone within the deep waters of Covid.”